Irizar UK invests in aftersales
DAF-powered Irizar Integral coaches are backed up by the market-leading DAF dealer network, with over 130 dealers and a number of them appointed Coach Specialist Dealers. Coupled with appointed specialist coach bodywork suppliers, and its own team of Field Support Engineers, Irizar UK feels there is no other coach dealer that can offer their customers such a broad, flexible and responsive aftersales solution.
Recently appointed as Irizar UK’s UK Aftercare Manager is Andy Mageer, who has 25 years’ experience, backed by long-serving Customer Support Manager Rob McDonald. Together, Andy and Rob deal direct with aftersales and warranty issues, and ensure the operator gets the right level of support as quickly as possible.
Irizar UK has invested in three Field Service Engineers in the last 18 months which means it can, on many occasions, save its customers the inconvenience of having to book their coach into a local truck dealer or return it to the original coach sales centre.
Irizar UK’s Field Service Engineers are Darren Bradshaw, Steve Bass and Jon Clark (pic, left to right), who between them cover the UK in a fleet of fully-equipped Coach Service Units. In addition to the six decades of experience they share, they have full product training in the i4, i6 and i8 Integral coaches and full diagnostic equipment aboard their specially-equipped Irizar UK vans. In addition to carrying spares in the vans, they have call on the 24-hour Masterpart service, which carries £200,000-worth of Irizar stock.
“With the pressure of operating coaches increasing all the time, we have designed our aftercare solution around our customer’s needs. Not being directly tied to a major chassis manufacturer allows us to be far more flexible in our approach” says Steve O’Neill Director Irizar UK.
“Also, the addition of our experienced mobile engineers means we can be more adaptable when choosing where the best solution can be found, ensuring the least possible downtime and inconvenience, and giving us the edge in supporting our customers fully.”