Service

Whether at home or away, Irizar UK continually looks for the most effective way to ensure our customers receive the highest quality service.

As a manufacturer of only PCV vehicles we understand more than anyone how important timetables and deadlines are, passengers waiting can be stressful and potentially very expensive.

With our multi-tiered dealer network spread throughout Europe we are well equipped to support your vehicle.

SERVICE
At Irizar UK we take a different approach to after care support. We do not rely on one network to do all elements of repairs but recognise there are experts that specialise in specific areas such as engines, air conditioning, entrance doors etc.

This recognition ensures our network is larger and specifically skilled in providing a solution to suit you and your needs.

Being independent from a truck network allows Irizar UK the freedom to search and select the best support. Our multi tiered network utilises DAF dealers, independent workshops and mobile support units.

The Irizar Integral coach range has undertaken the equivalent of 2 million kilometres testing by Applus+ in Idiada. The testing is independent and only once each model in the range has been passed by Applus+ is it allowed to be marketed. With this in mind you can be rest assured the quality of the Irizar product will rarely let you down.

However, if you do encounter a problem your driver simply calls DAFaid UK if the vehicle is in the UK or DAFaid Europe if your vehicle is on the continent. As DAFaid is one of the most respected support networks in Europe you can relax that you are in good hands. DAFaid call centre staff speak 7 languages and are available 365 days a year, 24 hours a day.

Irizar UK is also on hand to offer that Irizar UK support you know and trust. We know sometimes a little extra support can make a big difference and we take pride in that little extra we provide. That’s what makes us different.

NETWORK

  • Main body service centre located in Worksop
  • 140 DAF dealers including 30 specialist coach DAF dealers
  • Mobile air conditioning service units
  • Mobile doors service units
  • Mobile ancillary service units (coffee machines, fridges, etc)

(Please note some services may not be available in all locations)

Please call for details of the Irizar European dealers.
The DAF dealer network across the UK and Europe can be found here: DAF DEALERS

SERVICE CONTACT NUMBERS
UK 24 Hour Service: 01909 768 360
ITS Europe 24 Hour number: 00 31 40 214 3015